What are chargeback codes?

Chargeback codes are a set of codes that are used to indicate the reason for a chargeback. These codes are issued by the card issuer and are based on the card networks’ regulations, such as Visa, Mastercard, American Express, etc. Each code corresponds to a specific type of dispute or problem, and they are used to help merchants and acquirers understand the reason for the chargeback and how to best respond to it.

There are several different types of chargeback codes, including:

• Fraud-related chargebacks: These codes are used when a transaction is believed to be fraudulent. Examples include code 4837 (No Cardholder Authorization) and code 4863 (Card Recovery Bulletin).
• Authorization-related chargebacks: These codes are used when there is a problem with the authorization for a transaction. Examples include code 83 (Transaction Amount Differs) and code 85 (Credit Not Processed).
• Processing errors: These codes are used when there is a problem with the processing of a transaction. Examples include code 75 (Late Presentment) and code 76 (Invalid Account).
• Customer disputes: These codes are used when a customer disputes a transaction, such as code 30 (Services Not Provided or Merchandise Not Received) and code 53 (Not as Described or Defective Merchandise)

It’s worth mentioning that the codes, formatting, and requirements for evidence and timeline are different among different card brands, merchants should familiarize themselves with the specific card brand requirements for chargeback codes.

To best understand chargeback codes, merchants should work with their payment gateway or acquirer to gain access to the necessary documentation and support. Additionally, it may be helpful for merchants to keep detailed records of all transactions and customer interactions, in order to be prepared to provide evidence in the event of a chargeback.

Paymennt.com is PCI compliant and has a dedicated compliance department that works with merchants if a dispute is filed in order to contest the case and help the merchant. All transactions on paymennt.com are 3D secure as well which adds an additional layer of protection from fraudulent or unauthorized card transactions on the paymennt network.